Customer Relations Product and Services Trainer

Irancell Tehran

Posted a year ago

Job Description

● To have active collaboration with the CR workforce planning team and regional supervisors, managers, and quality specialists to arrange training sessions. ● To liaise with the related training team in HR and ensure all contents and programs are aligned with company and training team PPPs and also brand value and communicate required information. ● To constantly be in touch with P&S Test and Process specialists and get full details and the latest updates on both company products and services and related customer care processes. ● To be updated about the latest training skills and apply them in training sessions to ensure maximum effectiveness in delivering training sessions to CR employees. ● To provide an update on training materials based on received information from the CR process and test team to make them align with business requirements and the latest change in P&Ss. ● To collaborate in planning P&S Training Programs based on business requirements and projects in different regions. ● To deliver product and service training entirely based on scheduled plans in different regions. ● To ensure the attending participant in training programs receives complete information and has a standard level of knowledge about products and relevant processes. ● To ensure all participants have proper participation in session activities. ● To provide different questions for each exam and evaluate participant knowledge after each session and report results to management. ● To provide complete feedback and report to the management, especially about identified gaps and issues after each training session, ● To receive feedback from the QA team on knowledge gaps and training needs and cover those by running different sessions of refresh training. ● To identify new requirements, gaps, and issues in training sessions and provide corrective suggestions/solutions and enhancement to improve them. ● To keep a record of product and service training data in the information system and share related information with HR. ● To conduct a survey for training sessions and training material from the audiences and report back to the management for improving the quality of training material and sessions using the attendees' feedback.

Requirements

● Bachelor's degree in Commerce (Marketing, Communications) or related fields. ● Fluent in English. ● At least 3 years of experience in an area of specialization; with experience in supervising others. ● Experience working in a medium organization.

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