Customer Relations Infographist



Posted 12 days ago

Job Description

● To create designs, concepts, and sample layouts based on esthetic design concepts and company standards. ● To determine size and arrangement of illustrative material and copy and select style and size of type. ● To confer with the customer to discuss and determine design specifications in line with the company CI guide and MTNIrancell standards. ● To review final layout designs and suggest improvements as needed ● To maintain a proper archive of images, photos, infographics, or any other work products. ● To design infographics in a way that provides a universal conclusion for all viewers. ● To take complicated data points and turn them into easy-to-understand concepts with very few words. ● To create design plans and prepare estimated time design before getting started. ● To collaborate with related teams to discuss which visuals are effective and use their feedback to develop final infographics. ● To identify, introduce and apply standard methods, frameworks, and tools for designing and updating customer care processes, align with best practices and company process engineering approach. ● To collaborate with the training and process team to make visual processes for frontline users. ● To present and clarify designed infographics to related teams.


Experience: ● At least 2 years of experience in the area of administration. ● Experience working in a small to medium organization. ● A portfolio of previous work showing proven design experience. ● Mastery of Illustrator and Photoshop. ● Mastery of Graphic Design Software ● Working abilities in basic- to intermediate-level video editing are preferred. Creativities ● Strong design skills with the ability to produce conceptual ideas quickly. ● Having initiatives to change excel files to a new view. ● New methods and tools for designing. ● A creative approach to data-driven design. Knowledge: ● Awareness of trends in digital design. ● Professional in Microsoft Office (especially Power Point and Excel). ● Knowledge of recording and filing. ● Know how to research best practices. ● Knowledge of photography is an advantage to enrich concepts. ● Knowledge of taking complicated data points and turning them into easy-to-understand concepts with very few words. ● Knowledge of report design including text layout, imagery, charts, graphs, and tables.

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