Customer Experience Manager

MAF Hypermarkets of Pars

Tehran

Posted 6 months ago

Job Description

● Define criteria and KPIs to measure the customer experience improvements. ● Conduct surveys to gather information on customers’ opinions of different services. Define and implement procedures for ensuring optimal customer experience across online and offline channels, devices, and touchpoints. ● Identify customer needs and take proactive steps to maintain a positive experience. ● Analyze current processes and provide improvement. ● Define the customer experience strategy in line with business objectives. ● Design and evolve exceptional customer experiences across all Hyperstar customer journeys retail, online, omnichannel to lead and differentiate. ● Define in-year customer cross-functional improvement plan.

Requirements

● Bachelor's degree in Marketing, Commerce, or other related fields. ● Minimum 3 years of related experience. ● Fluent in English. ● Fluent in Microsoft Office (Excel, PowerPoint, Word, and Outlook). ● Strategic thinker with strong analytical and critical thinking skills. ● Continuous innovation, process improvement, and adaptability skills. ● Familiarity with quantitative and qualitative studies and customer data.

Employment Type

  • Full Time

Seniority

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