Customer Credit and Collection Administrator

Job Description

● To collaborate with different CR support operation teams (especially billing and VIP) also finance to resolve customer-received issues. ● To control the correctness of postpaid subscribers’ information documentation as a cross-check for correspondence team activities. ● To cooperate with the team in maintaining a level of collection percentages via the implementation of related PPPs and follow collection with postpaid subscribers. ● To monitor and control overdue accounts status and conduct collection actions by contacting subscribers with different channels and using proper approaches to follow their payments and clear the debts. ● To proactively identify and flag problematic postpaid payers also accounts with unusual balances and report them to the supervisor. ● To provide customers with requested information on their credit according to company policies and procedures. ● To control the billing system for accurate implementation of payments on a customer account and conduct corrective actions including misapplied payments, reverse late charges, direct deposit errors, and overpayments from billing errors. ● To attend resolution of all credit-related reconciliation customer logs and correct identified payment differences by adjustment of related accounts. ● To control and check deposit refund requests and get supervisor approval on them for further action. ● To communicate high usage to postpaid subscribers via different channels in order to request advance payment or deposit. ● To complete documentation of customer interactions related to credit matters. ● To administrate bad debt customers in order to maintain the account balance of MTNIrancell customers as per assignment. ● To propose action plans to address issues identified in reports and meetings and follow the track of actions.