Job Description
-Determine specific CRM strategies to retain customers -Providing the company's user community with CRM technical and business process support -Manage CRM promotions including planning, budget and risk management, through execution and related analysis -Identify high-priority customer issues and escalate to appropriate team members, including management -Work with users and other team members to investigate, test, and develop solutions and workarounds to resolve issues/requests -Assisting a CRM team of business, technical and external consulting resources to streamline key business processes thru the implementation and support of the company's CRM system -Configuring the CRM and related applications based on business requirements -Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product and service backlog -Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, and users -Staying current with new technologies especially within the CRM system areas to align technologies with the company's business direction -Supporting the development and enforcement of the policies and procedures for the introduction and support of development enhancements
Requirements
-At least BC in Business or Information Technology from an accredited university -3 years’ significant experience in CRM Management is required -A proven technical professional, with experience in full lifecycle CRM implementation in at least one professional organization desired -Knowledge of business processes -5 years of hands-on configuration experience in a CRM System -A proven resource in translating CRM user needs into CRM system requirement definitions with the ability to adjust CRM applications based on those requirements -Be familiar with master data that affect the CRM processes -Ability to configure workflow for customer-related activities based on defined business processes -Experience with daily technical and application support for CRM Systems -Good communication skills, both written and verbal. Excellent interpersonal skills -A highly organized individual who can manage people and projects simultaneously
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
