Call Center Expert

Meghdad IT Tehran

Posted a year ago

Job

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Salary

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Job Description

● Providing performance reports regarding the growth rate of customer satisfaction, customer complaints, customer retention growth, etc. ● Analyzing data related to customer surveys, complaints, questions, and data related to customers and site status. ● Dealing with the causes of discrepancies, resolving them, and making policies for critical situations to satisfy customers. ● Determining the policy of how to communicate with customers in order to continue the shopping experience and create a good experience for customers. ● Providing programs to increase customer satisfaction and loyalty. ● Dealing with and following up on the status of problems.

Requirements

● Communication skills, problem-solving, decision-making, crisis management, creativity, analytical thinking, organizational thinking, and customer orientation. ● Sufficient familiarity with statistical software such as SPSS 5. ● Ability to analyze the situation of competitors. ● Ability to manage customers. ● Teamwork ability and team activities in a call center environment. ● Ability to answer phone calls and communicate with others. ● Ability to do different things at the same time. ● Anger and stress control skills. ● Familiarity with problem-solving techniques and communication with customers. ● Familiarity with planning and sales activities. ● Familiarity with customer complaints management processes. ● Familiarity with Microsoft Office.

Employment Type