Area Sales Coordinator

Irancell Tehran

Posted 2 years ago

Job Description

● To plan and coordinate all regional and point sales activities of MTNIrancell consumer sales in assigned region to increase the company customer base ● To visit dealers, MTNI connects, and MTNI Stores on a daily, weekly, and monthly basis and maintain a good working relationship with the MTNI Connects to ensure Irancell’s “Presence in the Dealer’s Mind”. ● To liaise with CR, MKT, NW, and Finance team to ensure channel complaints are resolved, and to improve sales via customers/channel satisfaction. ● To arrange for seamless implementation of sales plan activities, including sales events, trade shows, launching hotspots, and promotions for regional Dealers and MTNI connects. ● To make up a sales plan quarterly for each of the sales points to increase and improve the sales channel activities. ● To support dealers and MTNI connects in all levels of the sales process including account planning, systems access, and payment troubleshooting. ● To collect, analyze, track and address any probable issues (such as technical and non-technical complaints, claims, frauds, and network coverage problems) reported by regional dealers and MTNI connects on the spot where applicable and escalate outstanding ones for follow-up. ● To conduct visits to dealers and MTNI connects on a weekly and monthly basis to get the latest updates on conditions, including stock availability, merchandising items, checking possible frauds, checking documents, and sales performance status. ● To support and push regional dealers and MTNI to connect with their sales targets by providing suitable plans based on the local potential to increase and improve the sales channel activities. ● To balance the sales points within the region for increasing the sales point’s availability according to the dealer scattering plan. ● To track regional registrations and activations (Prepaid, iSim, TDD, FDD, Swap, MNP) on a daily, weekly, monthly, and quarterly basis. ● To ensure that all dealers’ registrations process including document uploading is done according to company PPPs, and documents are sent to customer relations for archiving. ● To maintain document management systems and that dealers and MTNI connect and store databases regularly updated as per PPPs. ● To specify top dealers and introduce them to the management for possible bonus plans. ● To prepare daily, weekly, and monthly reports on ongoing regional sales performance and various types of reports for line managers as per request. ● To monitor channel performance, to make sure products are delivered to end-user based on acceptable quality on pricing, services performing by calling and checking with customers. ● To train dealers, MTNI connects, and stores on products, promotions, and soft skills to make sure sales happened with max quality. ● To receive queries and respond, within well-established guidelines, questions, and complaints related to Irancell dealers and connects.

Requirements

● Bachelor’s degree in Commerce (Marketing, or Communications) or related fields. ● Minimum of 3 years of experience in an area of specialization; with experience in working with others. ● Experience working in a small to medium organization.

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