Area Operations Supervisor

Job Description

Dark store area sup is an intense, fast-paced, day-to-day hands-on role, handling the dark stores in their own area. This dynamic role is heavily invested in operations, customer experience and service levels, quality assurance, financials, and talent development for the entire dark store team. Managing daily operations within the dark store, enabling customer order fulfillment at targeted service levels. You are owning the overall inventory management for all stocks on the ground. Designing and optimizing the storage, handling, and order fulfillment processes, inbound management to stock handling, storing, and order dispatching in line with established service levels. ● Monitor operational policies and procedures to ensure the most efficient processing of grocery orders, control of damage and errors, and other aspects of operational excellence to deliver an excellent customer experience. ● Ensure compliance with SOPs set up and onboarding of new hires and coaching warehouse teams to be efficient operationally. ● Meet goals by training, motivating, mentoring, and providing feedback to staff. ● Deal with all issues that arise from staff, fleet, neighbors, or customers with a hands-on mentality and are willing to get your hands dirty. ● Do other ad hoc matters required by the company.