Account Manager

Mobinnet Telecom Co. Tehran

Posted 3 years ago

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Job Description

● Follow up B2B customer care and retention process from start to end. ● Develop long-term relationships with customers through managing and interpreting their requirements. ● Upselling and cross selling ability. ● Support sales and marketing activities. ● Resolve customer complaints by recording problems, proposing and finalizing solutions with clients, preparing reports, and making recommendations to management. ● Develop relationships with new customers. ● Close the contract and receiving new purchase orders from old customers. ● Issue sales documents and follow up the payments with the clients. ● Develop and maintain customer information and database. ● Negotiate and close B2B customer requirements.

Requirements

● Bachelor’s degree in related majors is highly desirable. ● At least 3 years of customer care experience (experience in banking organizations is a plus). ● Strong team player with the ability to work under pressure. ● Excellent communication and negotiation skills. ● Focused and target-oriented. ● Active learner, encouraging others to change their minds or behavior. ● Computer and Internet literate and expert in ICDL & CRM for customer and sales reports and analysis. ● NETWORK + (CCNA certificate is a plus). ● Strong interpersonal skills and public relations.

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