● Confer with customers by telephone or in-person to provide information about projects or services, take or enter orders, cancel accounts, or obtain details of complaints. ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ● Check to ensure that appropriate changes were made to resolve customers' problems. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. ● Determine charges for services requested, collect deposits or payments, or arrange for billing. ● Refer unresolved customer grievances to designated departments for further investigation. ● Confer with department heads or staff to discuss topics such as contracts, or products to be advertised. ● Prepare detailed monthly/quarterly reports and present them accurately to project members. ● Convince clients to develop their activities with the agency and identify areas for further growth and increased sales
Requirements
● Bachelor’s degree. ● At least 2 years in related fields. ● Communication and media knowledge. ● Computer and Office software knowledge such as Word, etc. ● Familiarity with marketing concepts. ● Fluent in principles and techniques of negotiation. ● Ability to lead and motivate a team. ● Ability to work long hours, often under pressure.