Sepidz Company Began its activities in software production field in 1999. With respect to lack of proper software for restaurant management, the idea of designing restaurant software proposed in mid-1999. After initial designing and consulting with industry experts, the first version of Sepidz restaurant software was developed in that year. With respect to market demand for this product, Sepidz continued its growing activities based on after sale services and optimizing the software. Therefore in 2007 this company established its integrated support unit and began its overarching hiring and training process and implemented necessary changes. In this regard we can observe the turning point of Sepidz business. With providing aforementioned services, Sepidz responded to one of the most basic customers’ needs and differentiated itself from competitors.