|
|
|
|
| |
IS problem management Specialist
This Position is closed/expired
Company: IRANCELL
Iran, Tehran
Ref: P198-49
|
About the Company :
Irancell Telecommunication Services Company (MTN Irancell), 2nd mobile operator in Iran, is a private joint stock company. Our mission is to be the leading provider of telecommunication services in Iran. The company provides the following services:
·Provision of wholesale and retail telecommunication services;
·Sales of network traffic capacity to local or international carriers or entities;
·Rental of network infrastructure facilities to local or international carriers or entities;
·Provision of the Internet and data and digital platform related products and services;
·Provision of all other sources of value added services that is currently available and to be developed in the future;
·Dealing with e-commerce, mobile-commerce activities of the above telecommunication networks;
·Provision of customer services, including but not limited to customer relationship management and Call Centre service
|
|
About the Job :
Mission/ Core purpose of the Job: (Short description)
•The role of Specialist: Problem Management is ensuring the effective implementation of the Problem Management Process.
•Minimization No. of incidents, impact of faults and preventing from recurrence of faults through the problem Management Process.
•Responsible for the managing detection of the underlying causes of an incident and the best resolution and prevention.
•Establish the Problem Management Process
•Two function of Problem Management Process are :
- Ensure that incident information is documented in such a way that it is readily available to all technical support staff.
- Track all problems to ensure that all problems are resolved properly to reduce reoccurrence as far as possible.
•Problem Management aspects:
- Reactive – problem solving when one or more incidents occur
- Proactive – identifying and solving problems and known errors before incidents occur in the first place.
Role Complexity:
•Produce regular and accurate management reports for the monthly Service Management Meeting.
•Table the daily Incident Management Meeting and Weekly Problem Management meeting.
•Monitor, ensure problems are resolved and escalate to management.
•Supply statistics to management for trend analysis
•Maintain the problem management process
•Achieve SLA targets
•Establish and maintain good user relationships
Task Complexity:
•Escalate failed escalation directly to Managers based on SLA’s
•Provide support for finding root cause and resolution of problems. |
|
Profile of Ideal Candidate :
Education:
•BA in IT or Computer Science
•IT Tertiary qualification or equivalent
•ITIL Service Management Course
•ITIL Problem & Change Management
Experience:
•3-4 years experience within the telecommunications /IT or similar environment
•2-3 years experience within IT incident management environment
•2--3 years experience within Telecommunication environment
Special license, registration or certification:
•ITIL Foundations
•ITIL Problem Management
Knowledge:
•Change Management Process
•Problem Management Process
•Availability Management Process
•SDLC Process
•Process Principles
•IS Service Desk Process
•IS Application understanding
•IS Network Understanding
•Configuration Management Understanding
•IS Enterprise and Client Server Understanding
•SLA Management Process |
|
|
 See more opportunities ....
|
 |
 |
|
|
|
|
 |
IranTalent.com – Iran Jobs, Recruitment and Job Search Advice. Copyright © 2003-2008
|
|
|
|
Candidate Login
Candidate Login