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IT Field Support Coordinator
This Position is closed/expired
Company: Azadea Group
Iran, Tehran
Ref: P340-03
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About the Company :
Azadea group is a worldwide fashionable lifestyle company, prominent regionally for the breadth and depth of its elite fashion retail brands. It offers many of the world's most prestigious brands in clothing, accessories, beauty, food, multimedia, and home furnishings.
We are one of the highest emergent retail groups
holding a strong and broad spectrum of existing franchise portfolio of over 40 various brand names that feature some of the industrys major elite names, including Zara, Massimo dutti, Mango, Promod, bershka, oviezze, Pull and Bear, MaxMara, Virgin Megastore, and Sunglass Hut.
Azadea groups headquarters are located in Beirut, Lebanon;
Our operations in the Middle East and Eastern Europe are supported and endorsed by the widespread network of local offices.
Presently, we are maneuvering above 270 strategically located stores across the region and North Africa; moreover, we are setting up above 500 further stores scheduled and due to open within the 2010. |
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About the Job :
Job Summary:
The IT Field SUPPORT Coordinator is responsible for installing, maintaining and providing technical support to corporate users.
Job Responsibilities:
Inspects personal computer equipment, installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Installs and configures specified software packages such as operating systems, business applications and other office tools.
Provides on-site and remote support to users support request in relation with networking, operating system, system hardware diagnoses, software, and operator problems.
Initiates systems/network trouble shooting and monitoring, Replaces defective components as per need.
Communicates and coordinates closely with his team members as being part of the Regional IT Field SUPPORT unit.
Communicates and coordinates closely with the Local IT Field support teams in the different countries.
Places support calls to network solution providers or other IT support companies.
Provides updates, status, and completion information to his direct manager, problem request tracking system, and/or users, via voice mail, e-mail, in-person communication.
Refers major hardware problems to his direct manager for inspection and correction.
Installs Software and Hardware, performs maintenance and troubleshooting.
Set-up and administration of LAN.
To be knowledgeable in switches, ISDN modems.
Installs Windows2K Server, SQL Server.
Manages the Brand Communication interface.
Provides support to our suppliers on problems related to the Brand Communication interface & files.
Manages his team & Follows up their tasks and projects.
Provides his daily report for his direct supervisor.
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Profile of Ideal Candidate :
Education & Experience:
A minimum of 3-4 years experience in related field.
Fluent in written and spoken English, French is a plus.
Computer Science Degree, or equivalence.
Characteristic & Communication Skills:
Excellent interpersonal skills, team work oriented, ability to communicate confidently, effectively and diplomatically.
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