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Customer Services Advisor
This Position is closed/expired
Company: DHL Express
Iran, Tehran
Ref: P329-01
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About the Company :
In 1975, Iran was the first Middle East DHL office to open its doors in the region. DHL currently has over 200 employees in Iran to service DHL Express customers. DHL has its main office based in central Tehran and also its main gateway at Imam Khomeini International Airport.
DHL is a leading courier company committed to being responsive to customers' needs and bringing new efficiency to the handling of shipments within Iran and around the world with a focus in attracting employees with customer focus in mind. |
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About the Job :
The Job Holder would need to deal effectively with customers (internal and external) who have inquiries as to DHL services both over the phone and across the counter, and to process requests for supplies, shipment collections and deliveries.
He/she would be required to ensure collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
The Job Holder would also need to ensure that all traces and enquiries and complaints are actioned and managed in accordance with network tracing and complaints handling standards within required timeframes.
To liaise with customers until a successful resolution has been reached. The potential advisor would also be responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services. |
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Profile of Ideal Candidate :
-Maintain a friendly yet efficient interface with customers at all times
- Customer oriented
- Be a an effective performer both as an individual and as part of a team
- Customer complaints handling ability
- Problem solving ability
- Having initiative in offering new ideas
- Punctuality
- Flexibility in working hours and location
- Ability to be multi-tasked
- Self motivated
- Quick learner
- English/Persian proficiency in all aspects
- Good working knowledge of computer skills especially in Microsoft Office
- High Level of communication skills
- Reporting ability
- Ability in achieving targets
- Selling skills |
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