| IT Service Level Manager | |
| BAT Pars Tehran, Iran Ref: P140-35 |
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The RoleThe Role- The job holder has responsibility for the provision of quality IT Services as the representative of the Customer Services function within Iran. - Act as a first point of escalation for issue resolution, ensuring a high degree of customer satisfaction is maintained. - Ensure IT service requests are resolved within the agreed time frame and resolutions are within customer expectation. - Define and operate the procedure for ongoing management of the service - Effective management of customer satisfaction to meet BAT targets. |
RequirementsRequirements- University degree in any related field of IT - At least 2 years management experience - Broad knowledge of technical, developmental, application, business and current trends in IT. - Good Knowledge of : * Server and Capacity Management * Infrastructure Management * Networking * ITIL & Six Sigma - Strong technical background in Windows , Linux and Mandirva environment - Customer service orientated mind set and a good team player |
About the CompanyAbout the CompanyBritish American Tobacco is the world’s second largest quoted tobacco group by global market share, with brands sold in 180 markets and over 56000 employees. We hold robust market positions in each of our regions and have leadership in more than 50 markets. We offer exceptional opportunities for career and personal development, a competitive package and extensive training. BAT Pars was founded in Iran in 2003, and has since expanded it's market presence by 4 brands. Three of them are our global drive brands : Dunhill, Kent and Pall Mall; the fourth one constituting a brand produced locally – Montana. Our workforce is strongly multi-cultural and we have a devolved structure, with the local company having wide freedom of action and responsibility for its operations. We believe that because our products pose risks to health, it is all the more important that our business is managed responsibly. Responsibility is integral to our business strategy and through dialogue with our stakeholders, we are working to pursue our commercial objectives in ways consistent with changing expectations of a modern tobacco business. |
This Position is closed or expired
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