| Enterprise Service Management Manager | |
| Irancell Tehran, Iran Ref: P198-170 |
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The RoleThe RoleMission: • To manage the Enterprise Systems Management team & tools, ensuring adequate capacity and application availability. • To analyze and manage monitoring thresholds and the effect that application usage has on the systems. • To work closely with the business and ITS to identify and enhance the monitoring solutions to address business needs. Role Complexity: • The ITS Services used by MTN Irancell Business units are interfaced to numerous other business units and ITS Vendors. Monitoring and ensuring the stability of the end-to-end availability of Business Critical services entails working across multiple technical domains and various managed service vendors. Task Complexity: • Accountable for evaluating the system performance based on the monitoring activities and provides Technical and Management reports the senior management. • Responsible for system disaster recovery procedure and management. • Supports application activities that require specialized system monitoring and DR strategy. • Identify changes needed in the infrastructure configuration to achieve the technology organization goals • Ensure communication of process and procedure changes to key stakeholders and the Configuration Manager. • Support identification and collection of metrics and performance reporting processes. • Monitor the service delivery against SLAs and provide the exception reports to the Service Level Management • Escalate to and interacting with functional management within other MTN Irancell divisions to ensure operational issues are addressed, SLA not breached, Systems Failures are reported in a timely manner and DR environment is always at launch stage. |
RequirementsRequirementsEducation: • Undergraduate education in IT or related fields. • IT Tertiary qualification or equivalent Experience: • 1-2 years experience within IT management and monitoring environment • 1-2 years experience within an enterprise and a process-oriented environment • Experience deploying and administering an Enterprise Monitoring solution and Implementing a DR Strategy |
About the CompanyAbout the CompanyIrancell Telecommunication Services Company (MTN Irancell), 2nd mobile operator in Iran, is a private joint stock company. Our mission is to be the leading provider of telecommunication services in Iran. The company provides the following services: • Provision of wholesale and retail telecommunication services • Sales of network traffic capacity to local or international carriers or entities • Rental of network infrastructure facilities to local or international carriers or entities • Provision of the Internet and data and digital platform related products and services • Provision of all other sources of value added services that is currently available and to be developed in the future • Dealing with e-commerce, mobile-commerce activities of the above telecommunication networks • Provision of customer services, including but not limited to customer relationship management and Call Centre service |
This Position is closed or expired
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